Privacy Policy

At The Forensics Pro ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by The Forensics Pro when you visit our website (theforensicspro.com) or use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us.

• Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Website. The personal information we collect may include: names; phone numbers; email addresses; contact preferences; and case details provided via our investigation intake forms.
• Technical and security information. Our hosting and form infrastructure may process your IP address, browser and device characteristics, referring URL, timestamps, and request metadata to deliver the site, prevent abuse, and diagnose faults.

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

• To respond to user inquiries and offer support to users.
• To evaluate your case if you have requested a professional investigation.
• To send administrative information to you, such as changes to our terms, conditions, and policies.
• To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We use service providers to operate the website and handle submissions. These include our hosting provider, Supabase for secure form and database infrastructure, our email delivery provider for submission notifications, and Tawk.to for optional support chat. They process information only as needed to provide those services and under their own applicable privacy terms.

We strictly do not sell your personal information or case details to third parties, recovery agencies, or marketing firms.

4. Cookies and Tracking Technologies

We use browser storage to remember consent, newsletter, and session preferences. Tawk.to support chat is optional and loads only after you accept it in the consent banner; it may then use cookies and process technical usage data. Declining optional storage does not prevent you from using the core website or contacting us by email.

5. How Long Do We Keep Your Information?

We keep personal information only as long as reasonably necessary to respond to inquiries, assess or perform requested services, maintain business records, prevent abuse, and meet legal obligations. You may ask us to delete information that we are not required to retain.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Choices

You may decline optional support chat in the consent banner, unsubscribe from newsletters using the instructions in an email, or ask to access, correct, or delete personal information by contacting us. Your rights may vary based on where you live.

8. Contact Us

If you have questions or comments about this notice, you may email us at support@theforensicspro.com.